Treely Return & Exchange Policy

 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept returns on perishable goods or products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 

  • Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To return your product, you must ship your product to: 

Treely
5155 Spectrum Way
Unit 25
Mississauga, ON L4W 5A1
Canada

Sale Items (if applicable)

Only regular priced items may be refunded; items purchased on sale, on clearance, or using a coupon cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged as a result of a manufacturer's defect; this policy does not cover damage as the result of mishandling or misuse of the product. If you need to exchange it for the same item, send us an email at sales@c4pinc.com and send your item to: 

Treely
5155 Spectrum Way
Unit 25
Mississauga, ON L4W 5A1
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Treely advises customers to ship returns with a shipping option that has a tracking number. Tracking numbers help reduce the risk of shipments going missing and refunds will not be issued for items that have not been received at the above address.